June 2011

Toshiba Introduces IPedge

Toshiba’s New IPedge Family of Pure IP Business Telephone Systems Delivers Toshiba Quality, Reliability and Performance to the IP World

Integrated Linux-based Server Solution Makes IPedge More Powerful, More Application Rich and Easier to Administrate

IRVINE, Calif., June 14, 2011 ― Toshiba America Information Systems, Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com), today announced IPedge™, an IP business telephone system that gives users the features, functionality, quality and reliability for which Toshiba’s telephone systems are known, in a pure IP format. Its Linux-based single-server solution makes IPedge more powerful, more affordable, more reliable and easier to administrate. IPedge is now available from Authorized Toshiba Dealers nationwide.

“IPedge goes beyond most competitors’ IP solutions by delivering more applications on a single server, including expanded call processing and voice mail with unified messaging features, unified communications, centralized administration, and the ability for individual users to easily program their own telephones,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Telecommunication Systems Division. “IPedge empowers SMB and enterprise users to communicate more effectively, be more cost effective, and have greater access to their customers, partners and each other.”

IPedge Delivers Multiple UC Applications on a Single Server

IPedge accommodates multiple unified communication applications on a single server, including call processing, voicemail and unified messaging, native SIP line and SIP trunk support, mobility, survivability, centralized administration of all sites, and feature-rich telephone endpoints. Plus add-on applications, such as meet-me conferencing with Web collaboration, uMobility Fixed Mobile Convergence (FMC) and Call Center solutions, are available with additional servers.

IPedge Utilizes Secure and Robust Linux Operating System

IPedge’s Linux-based single-server solution makes it more powerful, more affordable, more reliable, and easier to administrate. Benefits include survivability within or across the network to support business continuity and a higher level of security. A single IP address provides cost-effective deployment. SIP trunks work natively with the IPedge without requiring additional gateway equipment. With its IP technology and open standards, IPedge is designed for the long term as future endpoint devices and applications built on standards help ensure compatibility with the system, thus protecting the user’s investment.

One Hundred Percent Networking Compatibility With Toshiba Strata CIX

Strata® CIX™ systems can be networked easily with IPedge systems. IPedge Net is 100 percent compatible with CIX Strata Net networking and provides a seamless migration path for currently deployed systems. IPedge and Strata CIX are complementary product lines that enable Toshiba to deliver comprehensive solutions to meet various market needs.

Endpoints to Meet Virtually Every Need

IPedge is compatible with virtually every type of IP endpoint available. Users can choose from Toshiba IP desk and wall-mountable telephones, soft phone solutions for laptop computers, wireless IP telephones for use over the wireless LAN and/or a cellular service, add-on modules, attendant consoles, as well as third-party SIP telephones, door phones, and other SIP endpoints. Toshiba digital telephones can be supported through a networked Strata CIX system, and analog telephones are even supported via available gateway solutions.

Toshiba’s Powerful Call Manager Delivers Unified Communications

Toshiba’s Call Manager application enables users to combine the capabilities of their computer and their Toshiba telephone into a powerful communication tool. Users can click on their laptop or tablet PC to dial, answer, transfer calls and much more, without touching the telephone.

Presence lets users quickly see the current status of co-workers, transmit important information and best serve customers through an easy and intuitive unified communications interface. CRM integration provides screen pops with programs including SalesForce.com®, Act!®, Microsoft Outlook® and more. Users can also send Chat instant messages, broadcast Chat messages to multiple users, and enable simultaneous chat sessions.

Enterprise Manager Provides Centralized System Management

IPedge gives the system administrator control via its built-in, browser-based, centralized administration. Enterprise Manager is a Web-based management tool that provides centralized installation and maintenance of all IPedge systems over the LAN/WAN from any location.

This Web-based solution eliminates the need to install separate software, making remote system administration possible using a laptop or desktop computer from anywhere there is Internet access. Centralized management ensures more consistent and efficient system administration while managing database errors between network nodes.

Personal Telephone Administration Gives Users Control

Using IPedge Enterprise Manager and a Web browser, individual users can manage their own telephones, including programming buttons and personalizing telephone functions. This application liberates system administrators from such tasks.

IPedge Empowers to Collaborate, Communicate and Connect Over the Web

The IPedge Meeting application gives users an online solution to collaborate, communicate and connect. Features include dial-in audio conferencing and Web collaboration with scheduling, Outlook calendar integration, desktop sharing, conference recording, usage reporting and more. Its Web-based format means that no application software installation is required and that users can attend a collaboration session from any location where the LAN/WAN provides coverage and dial into the audio conference from any supported laptop or tablet PC device via the LAN/WAN.

Flexible Voicemail Improves Communication

Voicemail is built into IPedge with no additional equipment needed. Its comprehensive capabilities include:

  • Simple voicemail box operation through a Toshiba IP telephone with LCD display and soft keys;
  • Call recording directly into voice mail at the touch of a button;
  • Follow-me routing, which helps important calls reach the user no matter where they are;
  • Unified Messaging options to manage voice, fax and email from the PC or telephone;
  • Interactive voice response applications that can be added as needed; and
  • Powerful scripting language, which allows the customization of voicemail capabilities, IVR functions and the ability to add or enhance features such as recording or playback and more.

On-Site Mobility Helps Important Calls Get Through

Wireless IP telephones compatible with IPedge enable users to answer calls, access voicemail and utilize virtually all of the system’s advanced calling features anywhere the Wireless Local Area Network (WLAN) provides coverage. In addition, Toshiba’s SoftIPT® soft phone client operates on any supported laptop or tablet PC via the WLAN or cellular Wide Area Network (WAN).

Stay Connected Away From the Office With uMobility FMC Solution

IPedge users can stay connected when they are away from the office using the uMobility fixed mobile convergence (FMC) solution, which allows a smart cell phone to function as an extension on the system via the WLAN while in the office or via a cellular WAN when out of the office.

IPedge Delivers Contact Center Efficiency

The Automatic Call Distribution (ACD) application, part of Toshiba’s Contact Center Suite and winner of the Nemertes 2010 PilotHouse Award, handles calls efficiently and routes callers to agents as required. Running as an application on the Media Application Server (MAS) connected to the IPedge, ACD offers sophisticated contact center capabilities, including skills-based routing, balanced call counts, priority queuing, multimedia Web call back, multimedia Web chat and more.

Toshiba’s Contact Center Suite applications enable multi-site contact centers to work as one integrated system. The functionality of the Call Manager application is extended over the network to provide features such as Presence and Chat between users in multiple locations. Toshiba’s Contact Center Suite also includes powerful and user-defined reporting with call statistics on everything from agent performance to forecasting.

IPedge Available in Three Models

Available in three models, IPedge delivers low total cost of ownership (TCO) due to the single-server design and quality and reliability that users have come to expect from Toshiba.

  • IPedge EM — supports up to 1,000 users per server
  • IPedge EC — supports up to 200 users per server
  • IPedge EP — supports up to 40 users per server (future availability)

IPedge Joins Strata CIX Converged IP Business Telephone System

Toshiba will continue to offer its Strata CIX converged IP system, which allows users to combine IP and/or digital endpoints on a single system. Whether users choose IPedge or Strata CIX systems, they get the best of both IP and converged telephony solutions, with the quality and reliability of a Toshiba business telephone system.

IPedge Availability

IPedge is available now through Authorized Toshiba Dealers nationwide. For more information, call 800-222-5800 or visit: http://www.telecom.toshiba.com/Telephone_Systems_Support/dealer_locator.cfm

About Toshiba America Information Systems, Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation.

About Toshiba

Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 490 companies, with 203,000 employees worldwide and annual sales surpassing 6.3 trillion yen (US$77 billion). Visit Toshiba’s web site at www.toshiba.co.jp/index.htm.


Toshiba PR Contact:
Teri Sawyer, T&Co.

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