February 2011

Black Box Resale Services

Black Box Resale Services

Black Box Resale Services, a member of PowerSource Online.com since 2000 specializes in refurbished communications equipment.

By combining two industry-leading resale organizations, Vibes Technologies, Inc. and Norstan Resale Services Group, Black Box Resale Services has become an industry leader in refurbished communications equipment in size, quality, and service. Black Box Resale Services’ combined product offerings cover over 75% of the communications equipment market and are used by virtually every Fortune 500 company. For voice and data communications equipment, Black Box Resale Services is your one-stop shop for value. You have access to more products with the same exceptional service and reliability you’ve come to expect and we’ve always guaranteed.

When you do business with Black Box Resale Services, you can be sure you are getting the highest quality refurbished and repaired equipment that has been through their rigorous testing, certification and repackaging processes, done entirely at their 80,000-square-foot facility in Minneapolis, Minnesota. Here’s more on what Black Box Resale Services can do for you…

Product Evaluation
Black Box Resale Services starts by extensively testing and evaluating the telephony product to see if it, in fact, needs to be repaired. If it does, then they take it apart, repair it, and, before reassembling it, test it again to make sure it’s fully functional. And, unlike a lot of resellers, it’s not just a simple pass/fail tester they hook it to. Black Box Resale Services’ facility has a complete switch test lab where they plug the products into working switches. This way, they know it’ll actually work in a real-world application.

Just Like New
Before putting it back together, Black Box Resale Services focuses on making it look like new. That can include cleaning, sanitizing, or even replacing the shell. Unlike many competitors, Black Box has its own in-house paint center where discolored or otherwise imperfect phones are repainted. In addition, a silk screen painting process is utilized to repaint manufacturer logos and icons where others use stickers, or do not repaint at all. All discolored keys are replaced with new keys and preventive maintenance is performed on each phone to prevent known problems. Rest assured, your Black Box refurbished phone will look and perform like new.

Quality Commitment
After the equipment is reassembled, it is once again tested and certified. It is then packaged with a new cord, extra keys, and new product literature. It goes through yet another quality check to ensure that your equipment will work and look the way you need it to. In fact, when you see a new and a Black Box refurbished phone side by side, there’s no discernable difference between the two. It looks, and most importantly performs that good.

Electronic Data Collection
Black Box Resale Services’ Electronic Data Collection System helps us to maintain their inventory accuracy and manage material movement from the warehouse floor through the utilization of barcodes and wireless barcode scanners.

Lean Manufacturing Principles
Black Box Resale Services practices Lean Manufacturing principles throughout our 80,000 square-foot facility. Lean is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. In a more basic term, more value with less work. This translates to lower costs, higher quality, and shorter lead times for you.

For more information about Black Box Resale Services’ please visit their profile on PowerSourceOnline.com’s Indsutry Service Directory.

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